Home > Traci > What can the social media of a competitor show?

What can the social media of a competitor show?

In an effort to compare the social media of my authentic client, The Den at Columbus State University, to that of a competitor, I analyzed the University of Georgia’s Food Services; a process that was very informative. The department posts at least twice a day and uses a combination of text, video and photographs to inform, entertain, interact, and convert to business. In the UGA Food Services department, Facebook, You Tube, and Twitter are the two most used social media sites. Looking over these sites revealed that the University of Georgia exhibits enthusiasm and honors culture in their daily social media interactions.

During the month of February, UGA Food Services honored American culture with a typical Superbowl meal of wings and things,hosted the game show Let’s Make a Meal, celebrated Valentine’s Day, and hoisted Chef Shelly Orozco-Marrs professional accomplishments, celebrated Mardi Gras, and had a naming contest for a new campus dining hall. All of these examples show the University of Georgia’s Food Services department to be proud of their staff and products. Pride in the products produced is used to inform and convert to business. A good example is the posts made on Valentine’s Day; pictures of cappuccino’s decorated with hearts and a chocolate fountain buffet were irresistible.

The University of Georgia’s Food Services cares about their customer’s satisfaction. Their posts always invite interaction from their client base; a task they seem to be successful at. The University of Georgia’s Food Services page is filled with commentary. In a show of pride and solidarity, the department’s executive director maintains a social media presence.

Observing the social media pages of the University of Georgia’s Food Services department revealed that they view social media as a valuable part of their business and illustrated how the University of Georgia’s uses social media to inform, entertain, interact and convert to business. (Word Count 310)

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